Ordered a rack as a Xmas present with heaps of time for delivery. Their email said it was sent. No it wasn't. Had to make other Xmas arrangements in the end. When I called to cancel I was told that they weren't actually sure if it had been sent or not so wait a few days. WTF??? Waited a few days and still no rack. They then agreed to refund but it took a while for the money to show up (admittedly this was probably due to Xmas shutdown).
Thule does classify the ProRide as “carbon frame friendly” but only by using the included frame protector. But let’s be honest: this little protective piece of rubber and plastic that secures to the frame is a good idea to use even if you have a steel or aluminum frame for maximum protection of your bike’s paint job. It’s included so why not use it?
Originally I bought them because our car didn't have the width for two boats to sit side-by-side. But they support our plastic touring boats (Necky, Looksha IV), very nicely. The fear of oil-canning the hulls by supporting them in traditional saddles is all but gone. The hull-a-ports hold the boats vertically and in even the strongest cross winds, the two straps (provided, with buckle bumpers) are enough to hold the boats in place with ease...and not so much pressure that you'll bend the hulls.
Shortly after we bought the rack, our little mazda 2 was rear ended by a texting idiot. Before the car was repaired, I decided to try and test the rack to see if I could damage the tailgate with the rack. I tightened it up really hard and grabbed the mounting arms and shook the car around on it's suspension and it did not bend or damage the tailgates panel edges at all.