Ordered a rack as a Xmas present with heaps of time for delivery. Their email said it was sent. No it wasn't. Had to make other Xmas arrangements in the end. When I called to cancel I was told that they weren't actually sure if it had been sent or not so wait a few days. WTF??? Waited a few days and still no rack. They then agreed to refund but it took a while for the money to show up (admittedly this was probably due to Xmas shutdown).
1o - Breakage ! The head unit in secured in the bars with a single bolt and it just cant take the continuous side to side loading when driving in unpaved roads (this unit is designed for disk brakes, used in MOUNTAIN BIKES, which trails sometimes required driving in unpaved roads to get to, no surprise here Thule !).Even driving carefuly, my head unit has cracked TWICE and the third time it was the bolt itself that snapped. Almost had the bike flying on the highway...
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If, like me, you are upgrading from an earlier Thule FreeRide FR35 then preparing the clamping mechanism for the bike frame is unchanged. The black ends of the clamping arm each have two holes and you use the one which corresponds to your frame size. If your partner or children have notably different bike sizes to you then you might have to change this regularly…on the previous model I never had to change it in about 10 years.
These are ideal if you are carrying kayaks or bikes and know that lifting these into the centre of the roof will put a strain on your back. They're almost essential for safe loading on tall and / or wide vehicles. The bars slide out so you can load, for example, two bikes on the left side of your vehicle, then slide them the other way and load two more on the right. They're brilliant.